Mobile Ticket FAQ - Middle Tennessee State University Athletics

MOBILE TICKET FAQ

Why is Middle Tennessee State Athletics transitioning to mobile ticketing?

Mobile ticketing is the safest, most convenient and flexible way to receive tickets. It also allows for a contactless entry into venues, while improving health and safety measures for all Blue Raider fans. Mobile tickets also provide:

The ability to manage and transfer your tickets at any time from your mobile device
Quick and convenient entry into the stadium
Reduced risk of lost, stolen, counterfeit or forgotten tickets
With new scanners for the 2023 season, fans can now tap their phone to the scanner when entering the venue with their mobile ticket open on their phone – expediting the entrance process.

When will tickets be available?

All mobile tickets, including season and single games, are now available for football by visiting your Blue Raiders Mobile App. Don't have the app? To download the app to your smartphone, visit the Apple Store or Google Play and search for Blue Raiders

I have never used My Blue Raider Account before. Do I already have an account? Do I need to create one?

If you have ever purchased tickets directly from the Blue Raider Athletic Ticket Office, you already have an account in our ticketing system. Login utilizing the email address we have on file. If you do not know your password, click on "Forgot Password" to have a temporary password link emailed to you. If you have never logged in before, select "Sign Up", and be sure to use the email address associated with your tickets. If you are unsure of the email address that the ticket office has on file or have additional questions, please email the ticket office at tickets@mtsu.edu.

Can I access my mobile tickets from a computer?

No, you will need to access your tickets from a smart phone. The best way to get to your tickets is by using your Smartphone and opening the Blue Raiders Mobile App and access your tickets by logging into your account via the "Tickets" tab. Please see Mobile Ticketing Tips video above.

Can I print my tickets from home?

All mobile tickets utilize barcode-less technology, allowing fans to tap their phone to the scanner when the mobile ticket in on the screen. So screen shots are not allowed and will not work for entry.

What if I do not have a smartphone, or my phone breaks, dies, or is lost/stolen before I arrive on game day?

For an add-on option of $25/account, the ticket office will provide you with physical tickets. Mobile tickets are free and included with your purchase.

How do I scan my tickets?

It’s just like scanning your boarding pass at the airport – you will scan your phone at the gates. The ticket office does encourage all fans to add their tickets to their Apple Wallet or Google Play accounts prior to arriving at the stadium to avoid any connectivity issues. Once a ticket has been added to the Apple Wallet or Google Play, having “service” is no longer an issue.

Can I have multiple tickets on a single phone for my family to enter?

Yes, you are able to swipe through your available tickets (Apple Wallet or Google Play) at the venue if the entire party is present. However, it is much easier to send each attendee their individual ticket, if applicable.

What if my entire party isn’t with me when I am ready to enter?

We encourage fans to easily send each member their ticket individually since each person will need a ticket to enter the venue.

If I send/transfer someone a ticket, do they need a My Blue Raider Account?

Yes. If they do not have one already, they will create one in the acceptance process in order to receive the ticket.

Can ticket holders transfer tickets once inside the stadium or after the event has started?

Yes, you can transfer tickets up to an hour after the event’s start time.

Middle Tennesee State University Athletics